Booking, Cancellation & No-show Policy

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1. Appointment: an appointment usually consists of 'an Assessment and Hands-on Treatment' within the allocated time slot.

2. Initial Appointment: for an initial appointment, please arrive 15 mins prior to your appointment time to fill out a registration form.

3. Standard/Follow-up Appointment: for a standard/follow-up appointment, please arrive 5 mins before your appointment time.

4. Cancellation: we require a 24 hours' notice to the clinic for the cancellation of your appointment. Late cancellation may incur a fee.

5. Late Arrival: we may not be able to extend the appointment time and the session may be finished as per the scheduled time in order to accommodate other clients.

6. No-show: failure to attend an appointment without providing a 24 hours' notice will incur a full fee.